SHIPPING AND RETURNS
1. SHIPPING POLICY
By default the shipment selected on the web for Spain is the standard. The standard shipment will be prepared and sent within 24/48h.
Unless there are circumstances arising from the customisation of the products, or unforeseen or extraordinary circumstances, we will send you the order for the product/s listed in each Shipping Confirmation within the period indicated above, in any case, within a maximum of 30 days from the date of the Order Confirmation.
If for any reason we are unable to meet the delivery date, you will be
We will inform you of this circumstance and give you the option to continue with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver on Saturdays or Sundays.
Onne delivers all over the world. International deliveries must be selected by the customers. The cost will be added and shown before payment is made.
For other destinations not included in the selection, please send us an email to email@example.com and we will be able to help you.
The shipments whose content is not exclusively documentation can have delays, by customs procedures in origin as well as in destination.
ÔNNE is not responsible for additional taxes in each country. If the destination country requires additional taxes, they will be paid by the customer.
ÔNNE delivers to Europe, UK, Canary Islands, Ceuta and Melilla.
The current rates for our customers are as follows:
- Free shipping for orders over 50 ? in the Iberian Peninsula, Balearic Islands, Portugal and Andorra
- Free shipping for orders over 85 ? in the rest of Europe, UK, Canary Islands,
2. CHANGES AND RETURNS
We recommend that if you have any problem or doubt with any garment you write to firstname.lastname@example.org. This way Ônne Swimwear can solve your problem or advise you on what you need.
ONNE DOES NOT ACCEPT RETURNS, if not if you have no interest in changing the product for another we will make you a card for the value you have spent for your next
In any case, ÔNNE SWIMWEAR admits changes of all the garments. To make a change, please follow the steps explained below, we will be happy to help you.
Changes will be admitted within 14 days after receiving your order. ÔNNE can refuse the change if more days have passed than indicated above.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, INCLUDING LABELS, HEALTH STICKERS AND INSIDE THEIR PROTECTIVE POUCH.
ÔNNE reserves the right to refuse an exchange if items are returned worn, dirty, worn or damaged in any way or have any type of perfume or scent on the fabric and will be returned to sender. You will be notified by email if your returned item is not suitable for an exchange. The cost of the return shipment is borne by the customer and is not refundable.
Ônne Swimwear is not responsible for sending the package back. The consumer must bear the cost of the return shipment and is responsible for the product until ÔNNE SWIMWEAR notifies that the product has arrived at its warehouse. ÔNNE will not issue a refund for items not received or lost in transit.
Once the package reaches our distribution system, the items will be inspected. If it is in perfect condition, the exchange will be accepted.
Ônne Swimwear will not make economic returns, in the next days, you will receive an email confirming that your item will be refunded on credit through a personal code to use in a new order. This personal code has no expiration date and can be used whenever you want.
Please contact us if you wish to make an exchange or a return by sending an email to email@example.com to start the procedure.
If you were sent the wrong order or a defective item, please notify us immediately by contacting our Customer Service team at firstname.lastname@example.org and quoting the order number and the defective or incorrect item.
Packages should be sent to:
C/ Albacete N°8 Puerta 7
46007 - Valencia
*Do not send a package back without notifying ÔNNE SWIMWEAR of your exchange or return.
You can download and print the change sheet at the following link.