Frequently Asked Questions


How do I make an order?

Ordering in Ônne is really simple and fun. After loving one or many of our products please select your size and add it to your basket. You can check your basket anytime during purchasing by clicking on the basket icon. You can continue shopping after adding a product to your basket or you can proceed to a payment methods.


How do I pay?

Once you have all the products you want to purchase in your basket click on Checkout button. Please fill in your personal information, payment details and shipping address in your personal account. You can also add a discount code if you have it!

I have proceed an order but did not get a confirmation mail.

It can take up to a couple of hours for the email to be in your inbox. Please check your spam folder just in case it is there. If you still don’t get it please text us via the online chat. We will help you immediately and inform you about the situation with your order.  


I am not sure my order was proceeded.

If after two hours you do not get your confirmation email and the order does not appear in your account as a previous order please use the online chat to contact us or send an email to


Can I make changes or cancel my order?

Once you have proceed your order you have one hour to make changes. Our products get ready really fast in order to be shipped as soon as we can. Send an email to and add the title: URGENT ORDER CHANGE; then we can stop the preparation of the order and help you change it.


If you want to cancel an order, it has to be done within an hour after making the order. Ônne does not return the cash. Ônne card will be created with the value spent and you can use it in another order whenever you want to.


How do I know my size?

In every product you can find a reference table with sizes. PLEASE BE AWARE SIZES ARE SMALL. Check the size charts in the footer or text via online chat and we will be happy to help you to choose the best size for your body!

Why should I have an account with Ônne?

Creating an account with us will help you to buy, control your basket and receive mails about promos or restocking. Becoming part of the #ONNESQUAD is a good decision :)


What if the product that I want is out of stock?

Our products get out of stock really easily. Don´t worry! We restock frequently. If you want to know when the product is available you need to sign in to our newsletter and follow us on Instagram.


Can I change products I bought on sale?

Ônne DOES NOT CHANGE SALES PRODUCTS. If you don´t want to change it for another product we will create a card with the value spent for next orders.